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Entries with tag quality .

Anticipation, the winning card of quality

Anticipation. Anyone who deals with quality will readily confirm that this is a fundamental concept, one of primary importance. Yet is anticipation always applied correctly? And if so, is it always applied in the best possible way? Can it lead to real value that is perceived by the customer? As already described in the article by Fabio Boeri, “ Quality: where customer and supplier meet ” ,...
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Quality: where customer and supplier meet

Have you ever stopped to think about the first thing that comes to mind when you hear the word “ quality ”? One of the first images often associated with the word “quality” is that of a person, equipped with measuring instruments or checklists, verifying the work carried out by others. Indeed, there is an ancient Egyptian inscription showing two men standing next to a block of stone and...
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